We always ship domestically with GLS, where you can choose home delivery or delivery to a parcel shop. If you have any questions or wishes regarding delivery, please contact us at support@soulful.dk.

Please note that during busy periods we can have delivery in up to 7 business days.

A parcel shop may be full during busy periods, which may mean that your package is delivered to another parcel shop. We disclaim responsibility here and hope for your understanding.

Shipping prices:
GLS Parcel Shop - 39,- kr
GLS Home Delivery - 59,- kr

Free delivery to parcel shops on orders over 799,- kr.

Complaints and returns

Christmas gifts can be exchanged up to and including Monday, January 23, 2023. This means that we must have received your return package by this day.

For damaged products, or products that have errors or deficiencies, please contact us at support@soulful.dk - and we will figure it out together.

If you drop a stone, use it during meditation or other work and it breaks, this is not considered a complaint, and we will not take it back. Please note that some crystals change color and are very sensitive to direct sunlight and/or moisture. If your crystal is exposed to this, this will not be considered a complaint either.

Different shades and shapes on unspecified items are not a complaint. We deal in natural products, and part of their charm is their diversity. If you have any requests for size, color or shape, please write it in an email to support@soulful.dk or as an order comment. We will do our best to fulfill your wishes.

Remember to pack your return package carefully so that it is intact when it reaches us. We do not accept damaged return products.

When you send a return, you must send it with delivery to our showroom:

Soulful ApS
Seeding Ring Road 2
6710 Esbjerg V
DK

Please note that DAO does not deliver to business addresses, but instead redirects to parcel shops. It is your responsibility to ensure that the package is delivered correctly, and we do not collect packages from parcel shops.

When we receive your order back, there is up to 7 days processing time - if you are in doubt about anything, you are more than welcome to contact us at support@soulful.dk.