Shipping and Delivery

Delivery
Normally we will get your package out within 2-4 working days, but during busy periods there may be longer delivery times of up to 7 working days.

If you have ordered a package where there has unfortunately been an error in inventory management and one of your products is not in stock, you will be notified by email.

We always ship domestically with GLS, where you can choose home delivery or delivery to a parcel shop. If you have any questions or wishes regarding delivery, please contact us at support@soulful.dk.

A parcel shop may be full during busy periods, which may mean that your package is delivered to another parcel shop. We disclaim responsibility here and hope for your understanding.

Shipping prices:
GLS Parcel Shop - 39,- kr
GLS Home Delivery - 59,- kr

Free delivery to parcel shops on orders over 799,- kr.

Abroad
Prices for shipping to Greenland are indicative, and if you have ordered goods for more than 1 kg, we will contact you subsequently by email regarding the shipping price.

Complaints and returns

For damaged products, or products that have errors or deficiencies, please contact us at support@soulful.dk - and we will figure it out together.

If you drop a stone, use it during meditation or other work and it breaks, this is not considered a complaint, and we will not take it back. Please note that some crystals change color and are very sensitive to direct sunlight and/or moisture. If your crystal is exposed to this, this will not be considered a complaint either.

Different shades and shapes on unspecified items are not a complaint. We deal in natural products, and part of their charm is their diversity. If you have any requests for size, color or shape, please write it in an email to support@soulful.dk or as an order comment. We will do our best to fulfill your wishes.

Have you regretted a purchase? In that case, you can return your order including the order number to. Remember to pack it carefully so that it is intact when it reaches us. We do not accept damaged return products.

When you send a return, you must send it with delivery to our showroom:

Soulful ApS
Seeding Ring Road 2
6710 Esbjerg V
DK

Please note that DAO does not deliver to business addresses, but instead redirects to parcel shops. It is your responsibility to ensure that the package is delivered correctly, and we do not collect packages from parcel shops.

When we receive your order back, there is up to 7 days processing time - if you are in doubt about anything, you are more than welcome to contact us at support@soulful.dk.

Gifts
If your order included a free gift as part of a promotion, purchase over a certain amount, or similar, the gift must be returned with your order if you wish to exercise your right of return. If the gift is not returned, we reserve the right to withhold 50% of the order value upon refund.

Uncollected packages at the parcel shop
For packages that are not picked up at the parcel shop or cannot be delivered due to incorrect delivery information from the customer, we reserve the right to charge 50 DKK to cover the additional return shipping cost that Soulful pays for this.

If you want the package to be resent, this costs DKK 39 for parcel shops / DKK 59 for delivery to private individuals and DKK 50 to cover the additional shipping cost.