Shipping and Delivery
Delivery
We usually ship your package within 2-3 working days, but during busy periods, there may be a longer delivery time of up to 7 working days.
If you have ordered a package where, unfortunately, there has been an error in stock management and one of your products is out of stock, we will notify you by email.
We always ship domestically with GLS, where you can choose home delivery or delivery to a parcel shop. If you have questions or specific delivery requests, please contact us at support@soulful.dk.
During busy periods, a parcel shop may be full, which can mean that your package will be delivered to a different parcel shop. We disclaim responsibility for this and hope for your understanding.
Shipping rates:
GLS Parcel Shop - DKK 39
GLS Home Delivery - DKK 59
DAO Parcel Shop - DKK 39
Free delivery to a GLS parcel shop on orders over DKK 799.
International
Shipping rates to Greenland are indicative, and if you have ordered goods weighing more than 1 kg, we will contact you via email afterwards regarding the shipping price.
Claims and returns
In the event of broken products, or products with errors or defects, please contact us at support@soulful.dk - and we will work it out together.
If you drop a stone, use it during meditation or other work and it breaks, this is not considered a valid claim, and we will not accept it for return. Please be aware that some crystals change color and are very sensitive to direct sunlight and/or moisture. If your crystal is exposed to this, it will not be considered a valid claim either.
Variations in shades and shapes on unspecified items are not considered a valid claim. We deal in natural products, and part of their charm is their diversity. If you have requests regarding size, color, or shape, you are welcome to write them in an email to support@soulful.dk or as an order comment. We will do our best to fulfill your requests.
Have you changed your mind about a purchase? In that case, you can return your order including the order number to us. Remember to pack it securely so that it is intact when it reaches us. We do not accept broken return products.
When returning items, you must send them via delivery to our showroom:
Soulful ApS
Sædding Ringvej 2
6710 Esbjerg V
DK
Please note that DAO does not deliver to business addresses, but instead redirects to parcel shops. It is your responsibility that the package is delivered correctly, and we do not collect packages from parcel shops.
When we receive your return order, there is a processing time of up to 7 days - if you are in doubt about anything, you are more than welcome to contact us at support@soulful.dk.
Gifts
If your order included a free gift as part of a campaign, by purchasing over a certain amount, or similar, the gift must be returned together with your order if you wish to exercise your right of withdrawal. If the gift is not returned, we reserve the right to withhold 50% of the order value upon refund.
Uncollected packages in parcel shops
For packages that are not picked up at the parcel shop or cannot be delivered due to incorrect delivery information from the customer, we reserve the right to charge DKK 50 to cover the extra return shipping cost that Soulful pays for this.
If you wish for the package to be re-sent, this costs DKK 39 for parcel shop / DKK 59 for private home delivery, plus DKK 50 to cover the extra shipping cost.